NO REFUNDS, RETURNS & EXCHANGES POLICY
All sales are FINAL. By placing an order, you acknowledge and agree to the terms of this policy.
Because many of our products are custom-made, personalized, or produced specifically for the customer, we do not accept returns, exchanges, cancellations, or provide refunds for reasons including, but not limited to, change of mind, incorrect selection, incorrect size, color preference, or buyer’s remorse.
EXCHANGES & ORDER ERRORS
An exchange or replacement will only be considered under the following circumstances:
- The item arrives damaged or defective due to an issue with our workmanship.
- We made an error with your order, such as sending the wrong item, design, size, color, or other item that differs from what was ordered.
Customers must contact us within 3 calendar days of delivery and provide clear photographs of the item and packaging so that we can evaluate the issue.
If the issue is determined to be our error or a qualifying defect, we will provide instructions for the replacement or exchange. Unauthorized returns will not be accepted.
CUSTOM & PERSONALIZED ORDERS
Please carefully review all order details before submitting your order. This includes names, initials, colors, sizes, designs, quantities, shipping addresses, and any other personalization.
Once an order has been submitted and production has begun, it cannot be canceled or changedunless we agree to do so in writing.
We are not responsible for errors resulting from information provided or approved by the customer.
SHIPPING & PROCESSING
Orders are normally processed and shipped within 3–5 business days after the order is received.
Processing times may be longer during peak seasons, which generally occur September through December and February through May, due to increased order volume.
Processing time is separate from shipping/transit time.
Once an order has been shipped, the package is in the possession of the shipping carrier. We do not control or guarantee carrier delivery times. Delays caused by the carrier, weather, holidays, incorrect addresses, service interruptions, or other circumstances outside of our control do not qualify an order for a refund, return, or exchange.
LOST, STOLEN & DELAYED PACKAGES
We are not responsible for packages that are lost, stolen, misplaced, or marked as delivered by the shipping carrier.
If tracking information shows that your package was delivered, but you cannot locate it, please contact the shipping carrier and/or your local postal facility to file a claim or investigation.
We do not replace or refund orders that are lost or stolen after shipment.
Customers are responsible for providing a secure and accurate delivery address. We are not responsible for packages delivered to an incorrect address provided by the customer, packages left unattended, or packages stolen after delivery.
DIGITAL FILES
All digital files are final sale and are not eligible for refunds, returns, exchanges, or cancellations once the file has been delivered or made available to the customer.
Digital files are licensed for the specific use agreed upon at the time of purchase. Purchasing a digital file does not automatically transfer ownership of the underlying artwork, design, or intellectual property.
Customers may not resell, redistribute, share, reproduce, upload, transfer, or otherwise make purchased files available to others unless expressly authorized in writing.
Where applicable, customers are responsible for obtaining and maintaining any required licenses, permissions, or authorizations for the use of copyrighted, trademarked, or protected names, logos, insignias, symbols, or designs.
ORDER ACCEPTANCE
By completing a purchase, you confirm that you have reviewed your order details and agree to this policy.
We reserve the right to review individual situations at our discretion; however, an exception to this policy does not establish an obligation to make future exceptions.
Thank you for understanding and supporting our small business.